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595 Worcester Street,
Natick, MA 01760


Satisfaction Guarantee

At Innuwindow we pride ourselves on selling quality products that fit the needs of our customers. For over twenty two years we have satisfied thousands of our clients by listening to their needs and finding the fabrics, window treatments, bedding, and accessories to complete their decorating or other projects. Our professional staff serves as your guide as you choose the products ultimately purchased. Of course there have been and will be cases where a customer is not satisfied with the items they have purchased. Whether purchased online or in our showroom all stock goods can be returned in original condition for a full refund within thirty days of receipt of merchandise. Special order and custom products cannot be returned once ordered but if you are disappointed in a finished product we will work with you to make it right. In the case of stock products Innuwindow will usually replace newly purchased defective merchandise though we reserve the right to repair these items in some cases. Custom fabric treatments with defects will always be repaired if possible. Custom blinds, shades, and shutters will be repaired or replaced at the vendor’s discretion and depending on the individual issues. In all cases we work hard to satisfy all parties. If a customer is unhappy with a custom purchase we will always try to provide options for product replacement at minimal cost.